1.1

These general terms and conditions (“Terms”) apply when you or the company you represent (“Customer”) place an order from us, e.g. via www.hydtec.com and associated pages (“Website”), telephone, fax or e-mail. It is possible for both companies and private individuals to place orders. The terms and conditions apply to both consumers and companies. Please note that in some parts the terms and conditions differ depending on whether you place your order as a consumer or as a representative of a company.

1.2

You who are trading as a private individual need to be over 18 years of age and not be under guardianship. If you are under 18 years of age, the consent of your guardian is required to order from us.

2.1

To make a purchase, you must accept the Terms and Conditions. ¨

Customers who have ordered by telephone, fax or e-mail will receive the Terms and Conditions together with the order confirmation. If the Customer does not object to the Terms and Conditions within a reasonable time, the Customer will be deemed to have accepted them. By accepting the Terms and Conditions, you agree to comply with them on your own behalf.

If you represent a company, you also accept the Terms and Conditions on behalf of the company and guarantee that you have the authority to approve these terms and conditions as well as the purchases you make for this company, i.e. on behalf of the Customer. In connection with your order, you can also approve HydTec's processing of your personal data in accordance with HydTec's privacy policy.

2.2

When ordering, an agreement is entered into between the Customer (i.e. you or the company you represent) and HydTec Sweden AB (“HydTec”). When ordering, HydTec sends an order confirmation to the Customer. HydTec reserves the right to refuse or change your order in individual cases (for example, if you have provided incorrect personal information).

3.1

HydTec reserves the right to finalize the sale of products and any image and typing errors on the Website, in advertisements or other marketing materials, such as errors in product descriptions or technical specifications and incorrect prices or incorrect information regarding whether a product is in stock. HydTec has the right to correct such errors and to change or update the information on the Website at any time. If an incorrect price has been stated for a product that the Customer has ordered, HydTec will notify the Customer of this and await the Customer's approval of the corrected price before HydTec proceeds with the order.

3.2

Images of products on the Website, in advertisements, and other marketing materials are to be seen exclusively as illustrations. Such illustrations cannot be guaranteed to reflect the number of products you receive or the product's exact appearance, functions, or origin. HydTec is not responsible for information coming from a third party

3.3

The information on the Website is protected by, among other things, intellectual property and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without prior written consent from HydTec.

4.1

When ordering, the prices stated on the Website at the time of ordering apply, unless otherwise expressly agreed or if the circumstances clearly indicate otherwise.

4.2

All prices are stated in Swedish kronor and can be displayed either excluding VAT or including VAT depending on what the Customer chooses. The prices do not include any payment and shipping fees, which are stated separately. There are no invoicing or handling fees on the Customer's purchase.

4.3

The Customer can pay for their purchase by invoice. When you apply to become an invoice customer, we perform the usual credit check. Your stated delivery and invoice address must match your national registration address (private individual) or your address on the Companies Registry (company).

4.4

If the Customer, who is a company, has special requirements that certain information must be stated on the invoice in order to make payment, for example, a reference in the form of the customer's name or cost center, the Customer is responsible for providing such information to HydTec when ordering. The Customer cannot refuse payment of an invoice from HydTec on the grounds that it lacks certain information unless the Customer has provided that information to HydTec.

HydTec may, from time to time, offer promotions with more favorable terms than those stated in these Terms, e.g., regarding payment or extended open purchase. These more favorable terms apply as long as the promotion is active and for the specific products specified by HydTec in connection with the promotion. HydTec reserves the right to withdraw such promotions at any time. Upon termination or withdrawal of a promotion, these Terms apply without change. Offers on specific products are valid for a limited time and while stocks last.

6.1
Shipping is added to the order unless otherwise stated in HydTec's shipping terms.

6.2

The expected delivery time is stated in the order confirmation. Deviations from the specified delivery date may occur. If the Customer has ordered an item that is temporarily out of stock or is a custom-made item, the delivery time is longer.

6.3

If any problems arise that delay the delivery, the Customer will be notified of this. Unless otherwise specifically agreed and a delivery takes more than 30 working days beyond the promised delivery time and the delay is not due to the Customer, the Customer has the right to cancel the purchase.

6.4

The Customer shall, depending on the payment and delivery solution chosen, redeem, collect or receive their package according to the instructions provided from time to time by HydTec or the shipping company. Upon delivery, the Customer must be able to present valid identification.

6.5

For unclaimed packages, the customer will be charged our outlayed costs, but at least 300 SEK excluding VAT.

7.1

When you purchase remotely as a consumer, a 14-day right of withdrawal always applies in accordance with applicable consumer protection legislation. HydTec has chosen to also offer business customers the right of withdrawal in accordance with this point

However, for business customers, there are specific conditions for exercising the right of withdrawal under this point. What is said about "you" below also applies to Customers who are companies.

7.2

Right of withdrawal means that you as a Customer have the right to cancel your purchase by notifying this within 14 days of you or a person specified by you receiving the ordered product (the withdrawal period), see further below.

7.3

If you want to be entitled to a full refund for the product if you cancel your purchase, you may not handle the product beyond what is necessary to determine its properties or function. Should you handle the product beyond this, HydTec is entitled to make a depreciation deduction corresponding to the product's decreased value due to such handling, see further under point 7.9 below.

7.4

The right of withdrawal does not apply to the following types of products:
(a) a product whose price depends on market fluctuations that HydTec cannot influence and that may occur during the withdrawal period;
(b) a product that has been manufactured according to the Customer's instructions or that has otherwise been given a clear personal touch; or
(c) a product that is by its nature such that after delivery it is mixed with another product in such a way that the goods cannot be distinguished from each other.
In connection with an order for a product for which the right of withdrawal does not apply, you will receive clear information about this.

7.5

A Customer who is a company has, in addition to what is stated in point 7.4 above, no right to withdraw from the purchase of a product that HydTec has ordered at the Customer's request and that is outside of HydTec's regular range.

7.6

If you wish to cancel your purchase, you must send HydTec a clear and unambiguous message before the cancellation period expires. For smooth handling, we recommend contacting HydTec's customer service. The customer must state their name, address, and other relevant information, such as order number, order date, e-mail address, and, if purchasing multiple products, which products they wish to cancel in the message.

7.7

In order for you to exercise your right of withdrawal in time, it is sufficient for you to send your message stating that you intend to exercise your right of withdrawal before the cancellation period has expired.

7.8

When exercising your right of withdrawal, you pay for return shipping and are responsible for the condition of the product after you have received it and during return shipping. HydTec requires that the Customer, which is a company, send the product well-packaged and in the original carton. However, for the Customer who is a consumer, this is only a recommendation. The product must be returned within 14 days of the date you notify HydTec of your right of withdrawal.

7.9

When you exercise your right of withdrawal, HydTec will refund the amount you paid for the product you withdrew. From the amount to be refunded, HydTec is entitled to deduct an amount corresponding to the decrease in the product's value relative to its original value. This only applies if and to the extent that such a decrease in value is due to you having handled the product to a greater extent than is necessary to determine its characteristics or function.

7.10

HydTec will refund the amount as soon as possible, but no later than 14 days from the date HydTec received your notice of withdrawal. HydTec may, however, wait to process the refund until HydTec has received the product or you have shown that the product has been returned. The refund will be made to you via the payment option you chose, unless otherwise agreed or there are obstacles to such refund.

8.1

In addition to the right of withdrawal according to point 7 above, HydTec always offers an open purchase and/or exchange right when purchasing goods on the Website as follows:
Free right of return up to 90 days (without deduction).

8.2

For a return under point 8 to be accepted, the goods must be unused. Furthermore, the return must be pre-notified to HydTec's customer service. However, when exercising the right of withdrawal, the rules set out in point 7 above apply.

8.3

If the return is due to HydTec having delivered the wrong goods, HydTec will be responsible for the return shipping cost. If the return is due to the Customer, regardless of the reason, HydTec has the right to make a return deduction for HydTec's shipping and handling costs.

8.4

If the Customer returns a product and the return does not constitute an exercise of the right of withdrawal according to clause 7 above, a Customer who is a consumer must return the product using PostNord MyPack Collect, and a Customer who is a company must return the product using PostNord Parcel.

9.1

You, as a consumer, always have the right to complain about defects in goods within three years of receiving the goods. A Customer who is not a consumer always has the right to complain about defects in goods within 2 years of receiving them. A Customer who wishes to claim a defect in an ordered product must contact HydTec as soon as possible after discovering the defect. To be valid, the complaint must be made within a reasonable time after the Customer noticed or should have noticed the defect. Complaints made within two months of the Customer discovering the defect shall always be considered submitted in a timely manner.

9.2

We recommend that complaints be made in accordance with the procedure outlined on the Website. HydTec is responsible for the return shipping for approved complaints.

9.3

When HydTec receives the complained-of product and determines that the complaint is valid under applicable law, HydTec will replace the product or remedy the defect. HydTec strives to remedy defects or send a new product within 30 days of receiving the complaint, but this may take longer depending on the nature of the product. HydTec reserves the right to deny a complaint if the product is not defective under applicable legislation.

9.4

External assessment. Applicable complaint case where an investigation by a third party is required. If the complaint is not approved, the Customer will be charged for the cost of this. If the complaint is approved, HydTec is responsible for this cost.

10.1

We provide a 1-year warranty on our products from the date of delivery.
Warranty claims do not apply:
· if the goods have not been examined and compared with the old parts.
· on purely wear parts.
· if the goods are assembled incorrectly.
· if interventions have been made on the faulty goods without our consent.

We do not accept costs:
· for assembly/disassembly of the faulty goods.
· for repairs at another workshop.
· any consequential costs caused by the faulty goods.
· for production loss or machine downtime

11.1

HydTec is the data controller for the processing of your personal data. Information on how HydTec handles your personal data can be found in HydTec's privacy policy, which you can also approve in connection with a purchase and which is available on the Website.

11.2

As a registered customer of HydTec, you undertake to ensure that no one other than yourself can use your login details. You may not disclose your username and password to any unauthorized person and must ensure that documents containing information about your username and password are stored in such a way that unauthorized persons cannot access the information. You must immediately notify HydTec if it is suspected that an unauthorized person knows the Customer's password.

11.3

If HydTec suspects that a customer account or login details are being misused or that the use otherwise violates the Terms, HydTec has the right to suspend the Customer and/or you as a user. HydTec also has the right to assign you new login details for any reason.

HydTec reserves the right to make changes to these Terms at any time. Any changes to these Terms will be posted on the Website. Changes will be effective upon the Customer's acceptance of the Terms (in connection with a new purchase or visit to the Website), or 30 days after HydTec has informed the Customer of the changes.

13.1

In the event of any dispute with consumer Customers, HydTec will follow the decision of the Swedish National Board of Consumer Complaints. The Swedish National Board of Consumer Complaints can be reached either via the website: www.arn.se, or at Box 174, 101 23 Stockholm. Customers can also complain via the EU's online dispute resolution platform at ec.europa.eu/consumers/odr/.

13.2

Disputes concerning the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and, with the exception of what is stated in the paragraph above, shall be decided by a general court.

The Terms and Conditions were established by HydTec Sweden AB on December 15, 2020.